Abolfazl Ghasemzadeh-Alishahi; Rouholah Mahdiuon; Parisa Zarezadeh; Farougheh Arghadeh
Volume 13, Issue 1 , April 2016, , Pages 41-48
Abstract
Background & Objective: The quantitative development of higher education regardless of quality will lead to undesirable consequences The main clients of universities are students Determination of their perception of educational services quality can provide policy maker with valuable information in ...
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Background & Objective: The quantitative development of higher education regardless of quality will lead to undesirable consequences The main clients of universities are students Determination of their perception of educational services quality can provide policy maker with valuable information in order to improve educational services quality This study was conducted in order to investigate educational services quality based on the SERVQUAL model from the perspective of students of Tabriz University of Medical Sciences Iran Methods: The statistical population of this study included 3084 students of Tabriz University of Medical Sciences In order to perform this descriptivecorrelational study 200 students were randomly selected For data collection the SERVQUAL questionnaire was used This questionnaire consists of five dimensions (tangibility reliability empathy responsiveness and assurance) of educational services quality with 27 questions The validity of the questionnaire was approved through content validity methods and its reliability using Cronbachs alpha coefficient The data were analyzed using descriptive statistics and one sample ttest Results: The study results indicated students positive evaluation of tangibility responsiveness reliability and empathy dimensions of educational services quality Conclusion: The results showed that in general in all dimensions of educational services quality of service was higher than average The lowest and highest means were observed in the responsiveness and reliability dimensions respectively
Abolfazl Ghasemzadeh-Alishahi; Zahra Heydarizadeh; Atiyeh Moosavi; Mohammad Hasani
Volume 12, Issue 2 , August 2015, , Pages 315-324
Abstract
Background & Objective: Psychological capital is a new concept in the field of positive psychology and plays an important role in an individuals perceived and psychological health The current study was undertaken with the aim of determining the relationship among and predicting organizational ...
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Background & Objective: Psychological capital is a new concept in the field of positive psychology and plays an important role in an individuals perceived and psychological health The current study was undertaken with the aim of determining the relationship among and predicting organizational commitment and effective training through psychological capital and with regard to the mediator role of social capital Methods: In this descriptive correlational research and standard and researchermade questionnaires were used to collect data The study population consisted of all faculty members of Tabriz University of Medical Sciences Tabriz Iran (n = 650) Using the Morgan table 240 individuals were chosen through stratified random sampling For data analysis the Pearson correlation coefficient and deflator multiple regression were used in SPSS statistical software Results: The research findings demonstrated a meaningful relationship between the variables The interactive role of psychological capital and social capital on organizational commitment and effective training among faculty members of Tabriz University of Medical Sciences was approved This means that among teachers with high social capital an increase in psychological capital was associated with an increase in commitment and effective training Conclusion: These findings indicate the necessity of recognizing the interactive role of psychological capital and social capital on organizational commitment and effective training